SHIPPING & PAYMENT
Global shipping
We ship to worldwide
On time delivery
Multiple shipping options
Secure Payment
Safe and secure transaction
After-Sale Support
2-3 years warranty &technical support
| Shipping Method | Best for | Typical Delivery | Notes |
| Express(DHL/FEDES/UPS) | Samples / Small Orders | 3-7 business days | Door to door service |
| Air Freight | Urgent Orders | 5-10 business days | Faster than sea freight |
| Sea Freight | Bulk / B2B Orders | 20-40 days | Cost-effective for large orders |
| Rail Freight | Selected European / Aisa Routes | 15-30 days | Depending on destination |
*We can support different international shipping arrangements depending on your order and destination, including: EXW / FOB / CIF / DDP
*Depending on the destination country, we also offer DDP services, including customs clearance and tax payment.
SHIPPING COST
Shipping costs depend on the destination, product size, quantity, shipping method and delivery terms.
For B2B and project orders, we provide a customized shipping quotation based on your order quantity and delivery address
DILIVERY
PAKAGEING
Each water vapor fireplace is carefully packaged with protection foam, reinforced cartons or wooden cases to ensure safe arrival.
RECEIVING YOUR ORDER
√ Please inspect the package and product condition upon delivery.
√ If you notice any visible damage to the packaging, please take photos before opening the package and contact us as soon as possible.
√ For transportation-related damage, please keep the original packaging and provide photos or videos to assist us with the claim process.
PAYMENT METHODS
We currently accept the following payment method:
T/T
Bank Transfer
Payment details and banking information will be provided on the official quotation or commercial invoice.
For security reasons, please verify our bank account details with our sales team before making payment.
PAYMENT TERMS
Standard Payment Terms
30% Deposit
70% Balance
Before Shipment
Other payment terms can be discussed based on order quantity and cooperation.
ORDER SECURITY
· Official PI (Proforma Invoice) provided
· Secure bank information
· Strict production & quality control
· Safe packaging & on-time delivery
· Dedicated after-sales support
WARRANTY & AFTER-SALES
We provide a 2–3 year warranty, depending on the product model and applicable warranty terms.
The warranty covers manufacturing defects and quality issues under normal use. Our team will work with you to identify the issue and provide an appropriate solution.
Our technical team provides professional assistance for installation, operation, troubleshooting and maintenance.
If you have any questions during installation or use, our team can provide product information, instructions, photos or videos to help you resolve the issue efficiently.
We maintain a supply of spare parts and replacement components for our water vapor fireplaces.
Depending on the product model, available components may include water vapor modules, LED lighting components, control systems, remote controls and other key parts.